REFUNDSCLASSES
REFUND
POLICY

AFTER THE STUDENT HAS ATTENDED THE FIRST CLASS:

We require all new students to be booked and registered before they come to their first class. This is so we are complying with Child Protection and Health and Safety policies (both our policies and the requirements of the venues letting us their premises).

If you/your child come along to the first class and decide for any reason that you do not wish to continue, simply let us know by email to [email protected] and we will cancel your booking and the direct debit instruction will not be activated. This means you will have paid nothing and it effectively gives you a free trial class.

Note that you need to contact us to cancel the membership otherwise the membership and payment collection automatically commences.

IF THE STUDENT MISSES CLASSES:

The monthly payment is payable whether or not the student attends class every week. No refunds are given for missed classes.

We do understand that students have to miss the occasional class when other things come up. We are always happy to offer an alternative class in the same week as the missed class so the student can make up the session. Contact [email protected] for options.

IF THE STUDENT IS INJURED OR ARE UNWELL:

We can suspend class membership if the student is unable to attend class for a period of a month or more due to illness or injury.

CLASS CANCELLATION BY URBAN STRIDES:

No refunds will be given for any weekly class which is cancelled by Urban Strides due to unforeseen circumstances.

The monthly payment for classes is calculated such that we only charge for 37 weekly classes. We will generally run more (depending on the academic term dates each year). This therefore gives us leeway on the very rare occasion that we need to cancel a class completely. In this situation we will always endeavour to offer an alternative class.

CANCELLATION OF CLASS MEMBERSHIP

A four week notice period is required for termination of membership (by email to [email protected]).

If a monthly payment falls due within the 4 weeks’ notice period, the full monthly payment is due. Customers should therefore be aware of their payment due date when cancelling membership. No partial refunds will be given.

Fees will not be reimbursed retrospectively if the student stops attending the weekly classes, but fails to provide the required notice to cancel membership.